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HSBC FAQ

Dora Branch:
Due to renovation, we have moved the staff and service facilities of our Advance and Personal Banking clients to our BLOM Dora branch next door.

Hamra Branch:
To better serve our Advance and Personal Banking clients, we have moved their staff and service facilities to our BLOM Hamra branch next door.
General Information
After the close of business on June 16, 2017 (Transfer Date), BLOM BANK s.a.l. will initiate the acquisition of HSBC Bank Middle East Ltd. and hence all operations and banking relations will move to BLOM BANK s.a.l. as of June 19, 2017.
Branches
What will happen to branches after the Transfer Date?
All HSBC Lebanon branches will be transferred to BLOM BANK. You can therefore continue to visit any of the branches as usual after the transfer to BLOM BANK starting June 19, 2017.

What are the branches opening times?
Monday – Friday: 8:15a.m. until 5:00p.m.
Saturday: 8:15a.m. until 12:30 p.m.

Opening hours for some* branches during Ramadan:
Monday – Friday: 8:15a.m. until 4:00p.m.
Saturday: 8:15a.m. until 12:30 p.m.
(For more information, contact our 24/7 Call Center at 01 753000)

Opening hours for all branches starting 01/07/2017 until 31/08/2017
Monday – Friday: 8:15a.m. until 4:00p.m.
Saturday: 8:15a.m. until 12:30 p.m.
Account Servicing

What will happen to my current/savings account?
All accounts have been transferred from HSBC Lebanon to BLOM BANK. Your account number and IBAN have been changed. You were individually notified about your new account credentials. You can open any additional accounts at your branch as of June 19, 2017. For more information, you can contact BLOM BANK Call Center on: 00961 1 753000.

Can I get a statement of account?
Statements of accounts for the period from July 1, 2016 up to June 16, 2017 will be available at your branch.

What will happen to my checkbook?
All HSBC Lebanon checks will continue to be processed by BLOM BANK (provided they are signed and presented in accordance with applicable laws). BLOM BANK will issue new checkbooks to replace your HSBC Lebanon checkbooks.

 

What will happen to my Term Deposit?
If you currently hold a term deposit, this will continue as usual until maturity, even after the Transfer Date. All term deposits will be on auto-rollover unless you give BLOM BANK other instructions at maturity.

ATMS and Cards

What will happen to ATM services?
HSBC Lebanon ATMs will be stopped at the close of business on June 16, 2017. They will resume operation on June 17, 2017 evening.
Your HSBC Lebanon cards will work on all BLOM BANK ATMs as of June 17, 2017 evening and no additional charges will apply.
BLOM BANK will notify you by SMS on your mobile phone numbers as provided by HSBC Lebanon.
For more information, you can contact BLOM BANK Call Center on: 00961 1 753000

What will happen to HSBC Lebanon Cards?

BLOM BANK will replace all your HSBC Lebanon cards with BLOM BANK Cards within 3 months from the Transfer Date with no additional cost for the first year. Your HSBC Lebanon cards will continue to work after the Transfer Date for 3 months, ending on September 15, 2017, to ensure minimal disruption. For more information, you can contact BLOM BANK Call Center on: 00961 1 753000

What happens if my HSBC Card or PIN was stolen/lost?
In case your HSBC Card or PIN was stolen/lost, you can contact BLOM BANK Call Center on 00961 1 753000 to stop the card. BLOM BANK will issue a new replacement Card on June 19, 2017.

What will happen to the Air Miles collected on my HSBC Credit Card?
You can continue to redeem Air Miles as usual directly from the Air Miles site or through the Air Mile contact center. All Air Miles collected before the Transfer Date will be valid for 3 years. After the Transfer Date, you will no longer be able to earn miles on your HSBC credit card.

What is BLOM BANK Loyalty Program?

BLOM Golden Points and Miles Loyalty Program
Every time you use your card for your everyday purchases, you will automatically earn Golden Points and Miles. In order to earn more points, you will need to domicile bills* on your account. Clients who already have domiciled bills will be automatically eligible for the BLOM Golden Points and Miles Loyalty Program.

Credit Card
  Points  Miles
No bill domiciliation   1
1 Domiciliation  2 1
2 Domiciliation  3 1
3 or more
 3 1

 

Debit Card
  Points  Miles
No bill domiciliation  0 0
1 Domiciliation 1 1
2 Domiciliation 2 1
3 or more 3 1

*e.g. electricity, telephone, water bills and salary domiciliation


You can redeem your accumulated points and miles for a wide range of gifts such as airline tickets, electronics, smartphones, jewelry, hotel stays, home equipment etc. You can also shop online from your favorite websites and pay by redeeming your accumulated points/miles via eBLOM mobile app, noting that you have 24 hours for online redemption. Download the BLOM Golden Points mobile app from any smartphone (Android & iOS). www.blomgoldenpoints.com

After 26 May 2017 After 9 June 2017 After 13 June 2017

-International foreign cheque processing

-New account opening

-New product requests

-Account reactivation

-Account closure

-Setup of new standing instructions

-New cheque books

-New corporate credit card issuance

-Income Tax & VAT payments

-Local and international transfers and payments

-Transfers and payments through HSBCnet

-Cashier’s Order issuance

-Demand Draft issuance

-Domestic cheque clearing (LBP, USD, EUR and GBP)

-Issuance of Letters of Credit and Guarantee, and collection processing.

 

Products
What will happen to my Mortgage/Loans/Credit Cards Payments/Overdraft/Credit Facilities?
All products you currently hold will continue with no immediate changes. Payments should continue to be made with BLOM BANK as per the usual process followed at HSBC Lebanon.

Can I apply for further products now?
You can apply for BLOM BANK products through BLOM BANK’s usual processes and as per BLOM BANK lending policy. You will be able to visit your BLOM BANK branch as of June 19, 2017 to obtain details or you can contact BLOM BANK Call Center on 00961 1 753000.
Personal Banking
What will happen to the Personal Internet Banking Service?
The Personal Internet Banking Service will be stopped at the close of business on June 16, 2017. You can apply for BLOM BANK Internet Banking Service eBLOM at your BLOM BANK branch as of June 19, 2017. For more information, you can contact BLOM BANK Call Center on: 00961 1 753000

What will happen to the Mobile Banking Service?

The Mobile Banking service will be stopped at the close of business on June 16, 2017. You can apply for BLOM BANK Internet Banking Service eBLOM Mobile Banking at your BLOM BANK branch as of June 19, 2017. You can download the eBLOM Mobile Banking application on your smartphone (Android & iOS) for free. For more information, you can contact BLOM BANK Call Center on: 00961 1 753000
Corporate Banking
Will there be any changes to the HSBCnet Service?
HSBCnet Service will be stopped at the close of business on June 16, 2017. You can apply for BLOM BANK Internet Banking Service, eBLOM Corporate, without any additional cost at your BLOM BANK branch as of June 19, 2017. For more information, you can contact BLOM BANK Call Center on: 00961 1 753000.

Will my HSBC Relationship Manager stay the same with BLOM BANK?
There will be no immediate changes to your banking service after the Transfer Date, and you can continue to contact your Relationship Manager as usual or through calling BLOM BANK Call Center on 00961 1 753000. You will not be able; however, to contact your Relationship Manager via email.

Will my Documentary Credit/Letter of Credit still be honored?
All LCs and DCs will be honored in accordance with applicable terms and conditions.

What will happen to my Collection Documents?
The received Collection Documents will be held over and processed by BLOM BANK as of June 19, 2017.

What will happen to my bank guarantees?
All guarantees will be transferred to BLOM BANK.
Customer Care
How can I raise a complaint or have my queries addressed?
You can raise any complaints or queries to BLOM BANK 24/7 Call Center on:
Phone: 00961 1 753000
Email: callcenter@blom.com.lb
Fax: 00961 1 343092
You can also visit BLOM BANK websites and Social Media pages:
www.blombank.com
www.blomretail.com
www.facebook.com/BLOMBANKLebanon/
www.facebook.com/BLOMRetail/
Twitter: @BLOMBANKLebanon & @BLOMRetail
Disclaimer  |  List of Banks No. 14. Copyright © 2017 BLOM BANK